Listed here’s my trouble and I've two now. First, your consultant James advise me that it had been Firestone was going to deal with me Which my auto are going to be cared for by Firestone likewise. Next, now my other concern is following the transmission shop bought my car and upon arrival did an inspection has mentioned my transmission fluid was a quart minimal. Now how would this transpire when Firestone has actually been finishing services on my car For the reason that flush and perhaps on eleven/fifteen/16 and stated right after each service my car or truck was great and very good to drive. So for more than a year of my transmission fluid operating a quart small of fluid and me not knowing are already driving my motor vehicle Typically each day pulling a hill due to the fact my area I exploit to live in was up a hill which I did on the everyday Basic principles and driving continually the transmission did not have the correct degree of fluid and ultimately burnt my clutch out. Since the shop also torn down my transmission and reviewed it They may be advising the exact same factor the clutch burnt out since the fluid was not right. So So how exactly does Firestone truly feel they aren't answerable for the malfunction of my auto? When Plainly the service was not accomplished properly and even following the quart small of fluid wasn't caught and glued by Firestone. I've left quite a few messages that you should contact me rather than been given a callback. At your earliest advantage are you able to remember to simply call me or reply to this email because I truly truly feel that I am being addressed unfairly and Firestone will not be sticking to what I used to be encouraged the evening of November 15 just after James as well as learn tech in the 5 Forks site reviewed my car and said yet again that it was Firestone on Antrim Dr. was at fault for my car malfunctioning simply because a transmission flush must have never been done on the higher how mileage vehicle and that Firestone might be caring for my car or truck and might be taking good care of me by putting me in a rental into my vehicle was repaired. Many thanks beforehand,
January eight, 2016 at 9:02 am I dropped my auto off towards the Firestone in Columbia, MD 21044 on a Saturday Early morning to obtain my 5,000-mile oil modify when each month and also a 50 percent. I'd questioned the General Supervisor, who was subbing in for buyer service rep. to have the technician check my rear tire on the motive force because it was operating small on air. I had purchased the tires from Firestone Earlier and needed to know if there was a nail during the tire to ensure that I might have it improved. The final Manager designed Observe of it about the service sheet. I went to choose up my car the next day after they had service my vehicle. I request the customer service rep. did the technician Check out my tire, he claimed “Of course.” That was an LIE!! I went to drag my car up to your side of the entrance and instructed The shopper service rep to check the tire force. He quickly apologize to me and stated, “I don’t know why they didn’t Examine it.
Experienced my auto been dealt with adequately the initial or second service, would this difficulty have previously been settled?
My motor vehicle ran excellent. When the mechanic broken my engine, my motor vehicle ought to have been sent to Acura for fix. From that moment forward, Firestone has only been worried about obtaining my auto “operating” whatever the other hurt, lights and noises that are current now.
Just two weeks adhering to that service, the truck broke down for a third time, whereby, at this time, we were being so displeased with The reality that the car were serviced twice prior, in a three 7 days period of time, that we didn’t even desire to deliver it back description to Firestone.
October 19, 2016 at 7:forty three pm My mom and I have had a joint Firestone account for a variety of years and the vast majority of experiences are already excellent. I personal a 2008 Lincon MKZ that I hold in Excellent ailment. I took my motor vehicle in on Sunday to have the oil transformed and two tires placed on. The next day, though driving all around city, my oil stress light-weight came on. I named Firestone and advised them that I would deliver the vehicle in on Wednesday.
I should say, during this whole procedure, the Middletown place has ended up becoming quite possibly the most helpful of many of the destinations we have already been to. Not have only they sufficiently answered equally mine and my partner’s questions, they've also been terrific with next up, and letting Continued us know the status of the car.
The two situations my motor unsuccessful I was on town roadways, and in danger for a mishap once the engine died. I've paid out for 3 more helpful hints tows and 3 rental cars Considering that the March 9th incident.
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And when you attempt to have it fix or produce a complaint it falles on deaf ears.So that you all really should consider down your complaint webpage or your feed-back webpage.Simply because you all will not respond to any thing 256 690 XXXX ph.
April 9, 2015 at two:03 pm Before everything you set your have confidence in from the name “Firestone” and also the people today Doing work for this company to perform their finest in delivering service on your auto. I are trusting in Firestone considering the fact that relocating to Arizona in 2006, huge blunder. Thank God I haven't experienced any concerns until finally recently, when my 2010 Equinox commencing obtaining complications. The Firestone in Gilbert Arizona informed me I essential a whole new transmission immediately after my motor vehicle hobbled into the shop. They fall the pan and reported “the fluid is black and has metallic filings”… so $4200.00, two maxed charge cards afterwards, I have a different transmission (we opted for any “new” as opposed to a rebuild to the guarantee). Three months later on, my car or truck locks up and received’t transfer, had it towed to Firestone, the place they mentioned they dropped the pan along with the fluid “is worse than prior to and There exists metallic filings” so You'll need a new transmission Yet again. Since we opted for your “new” transmission, they despatched my car or truck towards the dealer to have it fastened, properly 4 times later on they mentioned “there's nothing Erroneous While using the transmission, the car appears to be Doing the job high-quality and we will’t fix it Unless of course we determine what is Completely wrong with it”.
about an hour after i dropped it off, i bought a connect with within the rep who mentioned, ” im sorry but we can't plug this tire as a result of where by the nail is.” i reported i dont understand you have got done it ahead of. the rep insisted i desired a new tire and ofcourse was upselling me on buying a pair Hence the dress in is even, all over again this click over here automobile is about eleven months old with approx 10k miles and tires rotated after to date via the vendor according to there tips. he then began to attempt to upsell me on an allignment which wasnt needed as my car or truck was in the dealership for inspection one particular thirty day period back they usually stated that every one was fantastic during there routing inspection and ten,000 mile service Test. So i all over again was and am a sucker for caving in to the salesteam there in needing to invest in 1 new tire Despite the fact that I've had the exact same patch deal with done on prior cars at the identical actual department previously.
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My auto now can make a ticking sound like an old car and has an engine light-weight that won’t go off. Firestone destroyed a solenoid component on the top Element of my motor producing my motor light to come back on. A smoke test resulted inside of a estimate for me to pay yet another $300 to interchange this part that was weakened for the duration of its elimination and reinstallation by them. This component would never ever are touched had the mechanic not broken my engine. Returning my motor vehicle to me by using a Check out engine gentle on just after detrimental my engine is preposterous. Inquiring me to pay for more cash to fix the destruction they prompted is outright rude.